At Parallel, we want you to be satisfied with your purchase. We understand that your expectations regarding fit, colour, and style may differ from what you see on our website.
If you have requested a refund, please return the item to us. We will process your refund only after we have received the product back in our facility. The refund will be issued to the original account used for the purchase.
Alternatively, depending on stock availability, you may choose to exchange your item. You can return your purchase within 20 days of the original purchase date for a full refund of the product price or to exchange it for another item. Please note that shipping costs are non-refundable.
When returning your item, please ensure it is carefully repackaged and sent via Registered Post, including your order details. The garment must remain in its original condition, with no signs of wear, washing, or alteration. Additionally, all original packaging and tags should remain attached to the item.